How to get Summer to gather additional info from callers when leaving a message

If you would like Summer to ask specific questions when callers leave a message, such as their address or any other info you need in order to qualify your leads, you can add custom questions specific to your business by simply sending an email to help@heysummer.com with a list of the questions you would like Summer to ask the caller. Summer will ask the question exactly as written, so phrasing is key!

Within 12-24 hours, your Summer receptionist will be updated to gather the requested information from callers.

After making any updates to your Summer agent, we recommend calling your number to test the experience and make sure it meets your expectations. This helps ensure your customers get the right first impression.

Having trouble setting up message questions or not getting the results you expected? Our support team is here to help—just reach out via chat or email us anytime at [help@heysummer.com]()

Updated on: 19/07/2025

Was this article helpful?

Thank you!