Activate Summer | Set-up your call forwarding

Summer won’t start working until your calls are forwarded. Here’s how to set that up.

📞 Forwarding Calls to Summer

Summer is always ready to answer your calls—but when she’s on the clock is totally up to you. You control when Summer is active by turning call forwarding on or off for your business phone number.

Forwarding your calls to your custom Summer number lets her answer calls, respond to customers, and handle things on your behalf—without changing your existing number. The Summer team will never interrupt your current service, and we’ll always notify you by email before you get close to any overage charges.

Read through the guide below to understand how call forwarding works and how to set it up for your specific phone provider.

🔍 What Is Call Forwarding?

Call forwarding is when your phone sends incoming calls to another number automatically—like your Summer number. Once it’s set up, your original business number stays the same, but Summer handles the calls in the background.

🔁 Types of Call Forwarding

| Type | Description | | ---- | | Unconditional Forwarding | Forwards all calls to Summer—immediately and automatically. | | Conditional Forwarding | Forwards calls only in specific situations:If busy (already on the phone) If no answer (you don't pick up) If unreachable (phone off / no signal) |

*⚠️ If you want Summer to handle more than one condition (like both busy and*&#

Question 2

How to get Summer to gather additional info from callers when leaving a message

Accepted Answer

If you would like Summer to ask specific questions when callers leave a message, such as their address or any other info you need in order to qualify your leads, you can add custom questions specific to your business by simply sending an email to help@heysummer.com with a list of the questions you would like Summer to ask the caller. Summer will ask the question exactly as written, so phrasing is key!

Within 12-24 hours, your Summer receptionist will be updated to gather the requested information from callers.

| After making any updates to your Summer agent, we recommend calling your number to test the experience and make sure it meets your expectations. This helps ensure your customers get the right first impression.

Having trouble setting up message questions or not getting the results you expected? Our support team is here to help—just reach out via chat or email us anytime at [help@heysummer.com]()

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